| 1. Can I purchase items for delivery outside of the U.S.? |
| At this time, hugh-taylor.com ships throughout the United States and Canada, including Puerto Rico, Guam, and the U.S. Virgin Islands. Rush shipping is not available to all destinations. For more information, please visit our Shipping & Returns page. |
| last updated - 2010-01-14 14:07:09 |
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| 2. Can orders be sent to another address? |
| Yes. |
| last updated - 2009-05-01 12:52:58 |
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| 3. Can you tell me the availability of a specific item? |
| At hugh-taylor.com, we work hard to keep our website up to date. Generally, if an item is out of stock, we will temporarily remove it from the site. Beyond this, we are not able to respond to specific requests for availability unless you are looking to make a large quantity order (20 or more of any one item). To confirm availability for large orders, please send an email to cs@hugh-taylor.com. |
| last updated - 2009-04-29 15:39:22 |
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| 4. Do you charge taxes? |
| As a New York based business, Hugh Taylor & Company charges 8.375% tax on all orders shipped to New York. We do not charge sales tax outside of New York. |
| last updated - 2010-01-14 14:05:19 |
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| 5. Does Hugh Taylor & Company do fundraising? |
| hugh-taylor.com is committed to the success of non-profit organizations. As such, we invite organizations to contact us regarding fundraising opportunities available on hugh-taylor.com. If interested, please send an email to us at cs@hugh-taylor.com. |
| last updated - 2009-04-29 16:02:09 |
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| 6. How do I find a specific item? |
| To find a specific item, enter the item name or item number in the Quick Find field at the upper right hand of every page. |
| last updated - 2009-04-29 17:31:02 |
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| 7. How do I pay for my Purchase? |
| Hugh-taylor.com accepts Visa, Mastercard, American Express, Discover and Paypal. |
| last updated - 2010-01-14 14:05:48 |
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| 8. Is the information I give you secure? |
| All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Please note: email is not encrypted and is not considered a secure means of transmitting credit card information. |
| last updated - 2009-04-29 15:40:54 |
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| 9. What are the benefits of creating an Account? |
| Creating an account will allow you to save items in your shopping cart, view the status of your orders, save up to 5 shipping addresses, and sign up to receive hugh-taylor.com emails or newsletters. Creating an account is free. |
| last updated - 2009-04-29 15:31:13 |
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| 10. What are the shipping charges and delivery times? |
| We offer flat rate shipping (including insurance) to the Continental United States via UPS Ground Service. We do not ship to P.O. boxes or APO addresses. No international shipping.
Orders ship within 1-2 business days from our warehouse in Fontana, California U.S.A.
Shipping Fees Chart:
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Standard UPS Ground Delivery |
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Order Amount
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Shipping
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$0.00 to $49.99
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$8.50
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$50.00 to $74.99
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$9.00
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$75.00 to $99.99
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$9.99
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$100.00 to $149.99
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$14.99
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$150.00 to $199.99
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$19.99
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$200.00 to $299.99
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$29.99
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$300.00 to $399.99
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$39.99
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$400.00 to $499.99
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$49.99
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$500.00 to $599.99
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$59.99
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$600.00 to $699.99
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$69.99
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$700.00 to $799.99
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$79.99
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$800.00 to $899.99
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$89.99
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$900.00 to $999.99
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$99.99
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$1000.00 to $1099.99
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$110.99
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$1100.00 to $1199.99
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$119.99
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$1200.00 to $1299.99
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$129.99
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$1300.00 to $1399.99
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$139.99
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$1400.00 to $1499.99
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$149.99
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$1500.00 to $1599.99
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$159.99
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Order's Over $1600.00
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call
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UPS Delivery Tracking
Tracking information will be provided as soon as it becomes available after your order has shipped.
It may take up to four business days to receive your tracking number. You will receive an automated shipping confirmation via email promptly after your tracking number becomes available. Please note that your tracking number will be valid, however, your package may take a few additional days to appear in the UPS system.
You can always check the status of your order via the url included in your order confirmation email or by logging into your "My Account" area (if applicable).
UPS Ground transit times. (Approximate)
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West Coast
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2-4 Business Days
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Central
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5-6 Business Days
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East Coast
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7-8 Business Days
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| last updated - 2009-05-01 13:05:08 |
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| 11. What if I forgot my login or password? |
| Your login is your email address. If you have forgotten your password, please access the login screen and click on the link titled "Password forgotten? Your password will be sent to the email address on the account. |
| last updated - 2010-01-14 14:05:35 |
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| 12. What is Alabastrite, "alab" for short? |
| Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish. |
| last updated - 2009-04-29 17:29:39 |
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| 13. What is Patchwork Items? |
| Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer. |
| last updated - 2009-04-29 17:29:02 |
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| 14. What is Porcelain, "Porc." for short.? |
| Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees. |
| last updated - 2009-04-29 17:29:15 |
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| 15. What is your Return Policy? |
| Please visit our Shipping & Returns policy page to view our complete return policy. |
| last updated - 2009-04-29 15:36:33 |
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